Cancel or Change Your Trip
Need to cancel a trip booked with itsTripEasy, or move it to new dates? Send the short form below. It's the only way to request a cancellation or a date change, and a team member will follow up with you personally.
Two ways we can help
Cancel my trip
Trip credit follows our cancellation policy below. Your cancellation date is the date we receive your form.
If you added Flexible Cancellation, cancel at least 10 days before your trip start date for 100% trip credit. Details below.
Change my trip dates
Trips that start 90 or more days after we receive your form can request new dates, subject to availability. If your new dates cost more, you pay the difference. If they cost less, we add the difference to your trip credit.
Trips starting in less than 90 days aren't eligible for date changes, but you can still cancel under the cancellation policy. See terms
How trip credit works if you cancel
- 100%Trip credit
Within 24 hours of payment, so you can swap to a different destination or trip.
- 100%Trip credit
90 or more days before your trip start date.
- NoneNo trip credit
Less than 90 days before your trip start date, unless you added Flexible Cancellation.
itsTripEasy doesn't issue cash refunds. Trip credit is based on the amount you've paid, never expires and can be used toward any itsTripEasy trip. See terms
If you added Flexible Cancellation
You can cancel for any reason at least 10 days before your trip start date and get trip credit for 100% of what you paid for the trip. For that trip, this replaces the trip credit amounts above.
You get trip credit, not cash. Use it toward a new itsTripEasy trip that you book and take within 12 months of your original trip start date. Cancel with this form (choose "Cancel my trip"). Your cancellation date is the date we receive your form. See terms
Not sure if you added it? Check the Invoice tab in My bookings or your confirmation email.
Your request
Start by choosing what you need, and the rest of the form opens up. Have your order confirmation handy. Your order number or the email you used at checkout helps us find your booking quickly.
Good to know: itsTripEasy books hotels, experiences, transfers, tours and private guides. Flights and rental cars are booked by you, so cancel or change those directly with the airline or rental company. Travel insurance may help cover costs that trip credit doesn't.
What happens next
- 1
Confirmation by email
Right after you submit, you'll get an email confirming we've received your request. Check your spam folder if you don't see it.
- 2
We review your booking
We look up your trip, your payment date and your travel dates. Then we work out any trip credit, or check availability and prices for your new dates.
- 3
A team member follows up
You'll hear from us personally with the outcome. For a date change, nothing changes until you approve the new dates and any price difference.