Questions? We've got answers.
If yours isn't here, just email us at [email protected].
What we book
Hotels, experiences, transfers, tours, private guides & sometimes rental cars.
What you book
Your flights, plus a rental car if it isn't part of your trip.
Every trip is custom
Signature Trips are just a starting point.
The Basics
What exactly do you book?
We plan and book hotels, experiences, transfers, tours and private guides. Basically, all the on-the-ground parts of your trip.
Do you book flights or rental cars?
You book your flights, so you can choose the airline and times you like. We sometimes book rental cars too, including on some Glacier and Alaska trips. Your trip page says whether a rental car is included. Your pre-trip guide includes timing tips so your flights line up with your plan.
Do you plan trips other than your Signature Trips?
Yes. Signature Trips are curated trips with a set price, and we plan custom trips too. Share where you want to go on the Plan My Trip page.
Can I change a Signature Trip itinerary?
Absolutely. Every Signature Trip is fully customizable: the pace, the stops, the hotels, the length. It's your trip. If a change affects the price, we'll let you know before anything is booked.
Who do you plan for?
Couples and honeymooners, families, friend groups and anyone celebrating a milestone. If you want a trip that fits you, we'd love to help.
Planning & Timing
How far in advance should I reach out?
The earlier the better, especially if you're traveling in a busy season. Reach out as soon as you know roughly when you'd like to go.
What happens after I tell you about my trip?
We review everything you send and get back to you personally to talk through your trip. From there, we design your plan and adjust it together with you before anything is booked.
Fees & Payment
Do you charge a planning fee?
Good news: there's no separate planning fee. Each trip is one price, and the planning is part of it.
How do I pay for my trip?
Each trip is one simple price, paid to itsTripEasy, so there are no separate costs to add up.
Signature Trips are paid through our secure online checkout: choose your dates on the trip page, then check out.
Changes & Cancellations
What if I need to cancel or change plans?
We get it, life happens, and we're here to help. Instead of a cash refund, cancellations are handled as trip credit toward another itsTripEasy trip:
Within 24 hours of payment: 100% trip credit, so you can swap to a different destination.
90 or more days before your trip start date: 100% trip credit. Less than 90 days before your trip start date: no trip credit, unless you added 100% Trip Protection (cancel at least 10 days before your trip start date for 100% trip credit).
To cancel or change your dates, use our cancellation request form. For a date change, choose the reason "I'd like to change my dates".
Do trip credits expire?
Good news: trip credits never expire, so you can use yours whenever you're ready.
Do I need travel insurance?
Travel insurance is a great way to protect your trip and your peace of mind. It isn't included in your trip price and isn't sold here, so you're free to choose the plan that fits you best. It can help protect you if you need to cancel, get sick or run into problems before or during your trip.