Privacy Policy
Effective date: 2026
itsTripEasy ("itsTripEasy," "we," "us") is a custom travel planning business. This policy explains what information we collect through itstripeasy.com, how we use it, and the choices you have.
If you have a question about your information, email us at [email protected].
Information we collect
Information you give us
- Trip requests and contact forms. When you fill out a form on our site (for example, Plan My Trip), we collect what you enter, such as your name, email address, phone number and details about the trip you have in mind.
- Newsletter sign-ups. When you sign up for our newsletter, we collect your email address and anything else the sign-up form asks for, such as your first name.
- Purchases. When you buy a trip through our checkout, we collect the details needed to complete your order, such as your name, email address and billing information. Payments are processed by Stripe through our website platform, HighLevel. We don't see or store your full card number. Stripe handles your card details under its own privacy policy.
- Trip details. To plan and book your trip, we collect the information you share with us, such as traveler names, travel dates and preferences.
- Messages. If you email us, we keep your message and our reply.
Information collected automatically
- Cloudflare Web Analytics. Our site is delivered through Cloudflare, and we use Cloudflare Web Analytics to see how the site performs and which pages are visited. It doesn't use cookies or store anything in your browser, and according to Cloudflare, it doesn't track or fingerprint individual visitors.
- Security cookie. Cloudflare may set a short-lived security cookie called
__cf_bm. It helps tell real visitors from bots, and it expires after about 30 minutes of inactivity. - Website platform. Our website, forms and checkout run on HighLevel. Its scripts may save small pieces of information in your browser (local storage) so forms and checkout work, and to record events such as a form being viewed or submitted.
- Spam protection. Our forms may use Cloudflare Turnstile to check that they are submitted by people, not bots.
- Standard technical information. Like any website, the services that deliver our pages and fonts (including Cloudflare, HighLevel and Google Fonts) receive basic technical information such as your IP address, browser type and the page you asked for.
We don't use Google Analytics, advertising pixels such as the Meta (Facebook) pixel, or other ad-tracking tools. If that changes, we'll update this policy.
How we use your information
We use your information to:
- reply to your questions and trip requests;
- plan, book and manage your trip;
- process payments and send receipts and trip details;
- keep track of any trip credit on your account;
- send our newsletter, if you signed up for it;
- keep our site working, secure and improving; and
- meet legal, tax and accounting obligations.
When we share your information
We share information only as needed to run our business and deliver your trip:
- Travel suppliers. To book your trip, we share the details a supplier needs, such as traveler names and travel dates, with the hotels, experience and tour operators, transfer companies and private guides we book for you. Each supplier handles your information under its own privacy policy.
- Service providers. We use outside services to run the site and the business, including HighLevel (website, forms and email), Stripe (payments) and Cloudflare (site delivery, security and analytics). They process information on our behalf.
- Legal reasons. We may share information if the law requires it, or to protect our rights or the safety of others.
We never sell your personal information.
Your choices
- Newsletter. You can unsubscribe at any time using the link in any newsletter email, or by emailing us.
- Cookies and browser storage. You can block or delete cookies and site data in your browser settings. Some parts of the site, such as forms and checkout, may not work as well if you do.
- Access, correction and deletion. You can ask us to show you, correct or delete the personal information we hold about you by emailing [email protected]. We may need to keep some records, such as payment, booking and trip credit records, for legal or accounting reasons.
How long we keep information
We keep information for as long as we need it for the purposes above. That includes keeping records of any trip credit for as long as the credit is available to you, and keeping payment and booking records for legal, tax and accounting needs.
Keeping information safe
We use reputable providers and take reasonable steps to protect your information. No website or online service can be completely secure, so we can't guarantee absolute security.
Children
Our site and services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has sent us information, email us and we'll delete it.
Links to other sites
Our site may link to other websites, such as supplier sites and social media. We aren't responsible for how those sites handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date above.
Contact us
itsTripEasy
Email: [email protected]